Frequently Asked Questions

If you cannot find your answer here, use the Contact Us form to ask our Customer Service Team.

Which types of correctional facilities do you serve?

Our service works no matter where your inmate is incarcerated.

To learn how our service works with:

County Jails ~ click Here

Federal Prisons ~ click Here

State Prisons ~ click Here

Can your service be used with my existing landline or cell phone?

Our service works with both cellphones and landlines.

               

Your existing phone number, service or billing will not be affected in any way.

Do I still need my account with the county jail's inmate phone service provider?

Yes, since the phone system belongs to the facility, there is absolutely no way around having to pay them something when your loved one uses the phone.

The GOAL is to pay them the least amount possible.

That’s where we come in…

To see how much you will SAVE using our service enter the amount you are currently paying for a 15-min phone call into the calculator below:

County Jail Savings Calculator

  • Current cost
    of 15-min call
  • Cost when using
    LowerCostCalls

    $3.15

Monthly SAVINGS using LowerCostCalls

  • Savings per
    15-min call

    $ X.XX

  • $15 Silver Plan
    saves you

    $ X.XX

  • $25 Gold Plan
    saves you

    $ X.XX

Our service REDUCES the price you are paying the
jail’s inmate phone service provider to $3.15 for a 15-min call.

 

TALK LONGER ~ PAY LESS!

Will I be obligated by any type of a contract?

There are no contracts to follow.

Our calling plans operate on a month-by-month basis.

To read our Terms of Service, click Here

What happens if my inmate is transferred to another prison?

 

When your loved one has arrived at the new location, let us know by using the form located on our Contact Us page.

We will provide you with phone numbers for the new location at no cost to you. 

How much does a phone number cost and can I have more than one?

Calling Plans include:

Federal = 6 phone numbers
Gold = 3 phone numbers
Silver = 3 phone numbers
International = 6 phone numbers

Additional Phone Numbers:

Additional phone numbers are $1 each per month.

Your account will be charged at the time of purchase;
the new numbers will then join the account’s regularly scheduled billing cycle.

Purchase Additional Numbers:

To purchase Additional Numbers, click Here

What happens when my minutes runs out?

Our calling plans run until either the purchased number of minutes have been exceeded or the plan’s 30-day lifecycle has expired; whichever occurs first.

If the minute limitation is exceeded before the 30-day lifecycle completes itself, continued usage requires the purchase of additional minutes.

Purchase Additional Minutes >>

Calling Plan Limitations

Although unable to place a call, all accounts include a three-week grace period. Accounts with a negative balance are automatically closed on the 21st day!

Recluso felizmente ahorrando dinero haciendo llamadas usando LowerCostCalls servicio telefónico recluso

Automatic Recharge Feature

To ensure there are no disruptions in your service, we recommend activating our Automatic Recharge Feature >>

Do you offer referral bonuses?

Yes, we have an awesome REFERRAL PROGRAM that creates a win-win situation for everyone involved. 

Your referral code is the email address used when activating this account.
When the new client opens an account using your referral code; $15 Referral Bonus will automatically be added to both accounts.
                           If you know of someone who could use a break, use the link below to… 

What happens if my phone number changes?

             

Changing your call destination number is easy to do using the Change Call Destination form.

To view the Change Call Destination link, click Here

Does your service work for International Callers?

Yes, our payment gateway makes it possible for you to easily open and manage your account from anywhere in the world.

To learn more about our International calling plans, click Here

If the issued number does not work, will I get a refund?

Depending on the situation, we will either refund your money or issue you another number.

       

To view our Refund Policy, click Here

How do I cancel my account?

Account Is No Longer Needed

Congratulations ~ if you’re closing the account because your loved one has returned home; we wish you the best of luck!

  • Simply click the Account Cancellation link located on our Account Management page.
    * Doing so will cause your account to be closed and all phone numbers released.

Account Is Not Working

Our service does work and will SAVE you a lot of money on the cost of your inmate calls. If you are having any issues with your account, do not hesitate to Contact Us ~ one of our friendly Customer Service Representatives who will gladly assist you.

The County Jail Savings Calculator located below shows your savings per call as well as how much you will save monthly using either the $15 Silver Calling Plan or the $25 Gold Calling Plan.

To see how much money using our service will save you, enter the amount you are currently paying for a 15-min phone call below.

County Jail Savings Calculator

  • Current cost
    of 15-min call
  • Cost when using
    LowerCostCalls

    $3.15

Monthly SAVINGS using LowerCostCalls

  • Savings per
    15-min call

    $ X.XX

  • $15 Silver Plan
    saves you

    $ X.XX

  • $25 Gold Plan
    saves you

    $ X.XX

Our service REDUCES the price you are paying the
jail’s inmate phone service provider to $3.15 for a 15-min call.

TALK LONGER ~ PAY LESS!

To view the Account Cancellation page, click Here

Don't Be Shy

If the answer to your question cannot be found above, please feel free to drop us a line anytime.

One of our service representatives
will be happy to assist you.

Why Pay MORE Than Necessary?