Listed below are the most commonly asked questions.
If you cannot find your answer here, please use the form on the Contact Us page to ask our Customer Service Team
How will your service benefit me?
Our service makes it possible for your calls to be made at the facility’s cheapest rate resulting in savings up to 85% on the cost of those calls.
Which types of correctional facilities do you serve ?
Our service will work in any correctional facility – no matter where your inmate is incarcerated.
It does not matter if it is a county or parish jail; immigration, juvenile or military detention center; federal or state prison.
I do not live in the United States; will your service work for International Callers?
We have very competitive international rates and are able to provide service to anywhere in the world.
Using one of numbers for your International Calls combined with our low rates could easily save you hundreds of dollars monthly.
Our payment gateway makes it possible for you to conveniently open and manage your account from anywhere in the world.
Can your service be used with my current landline or cell phone?
Our service works with both cell phones or landlines and does not affect anyone’s existing phone number, service or billing in any way.
How much does a phone number cost and can I get more than one?
Phone numbers are $1 per month and you may order up to 20.
You will be charged for each number selected when activating your account.
The cost of the phone numbers are a reoccurring monthly charge that will be deducted from your account balance on the account’s monthly anniversary date.
For example: May 4th, June 4th, July 4th…
Other than the monthly charge for the numbers themselves, your account balance is yours to use whenever you choose – no matter how long it takes you to use it.
Why do we still have to pay the jail's phone service provider if I signed up with LowerRateCalls?
Please keep in mind that we are not replacing the facility’s phone service provider… what we do is make it possible for your calls to be billed at the facility’s cheapest rate.
Do you offer referral bonuses?
We know and understand that having a loved one or friend incarcerated is not only difficult, but costly. With that in mind, we created a referral program designed to benefit everyone.
Use your account number as your referral code when referring our service to others. To guarantee that you receive credit for the referral, the new client has to provide us with your referral code in order to receive $15 credit.
When the new client has opened their account, $15 will immediately be credited to your LowerCostCalls account balance.
Will I be obligated by any type of a contract?
There are no contracts to follow and you will never be surprised by hidden fees. Simply pay as you go!
When you no longer require our service, there will be no cancellation fees; all of your unused funds will be promptly refunded.
Are there any activation fees involved?
We require a $10 account activation fee.
What happens when my account balance runs out?
If the account balance remains at $0 for 21 days ~ ALL phone numbers assigned to the account will automatically be released.
To ensure there are no disruptions in your service, all accounts offer an Automatic Recharge Feature. This is a great account management option for clients who want to guarantee themselves uninterrupted service.
If enabled, you will no longer have to remember renewal dates or set aside time to manage your account balance because whenever it reaches $2 additional funds would automatically be added to bring your account back to its authorized balance.
This will prevent a negative balance that would result in your account being temporarily suspended.
TO RESUME SERVICE AFTER 21 DAYS…
You WOULD have to re-open a new account which would include re-paying the $10 Account Activation Fee. You WOULD also be required to re-submit the number(s) you want called as well as be re-issued new numbers from us.
What happens if my inmate is transferred to another prison?
Please use the form located on our Contact Us page to inform us of the transfer.
When your person has arrived at the new location, we will provide you with new phone numbers at no additional cost.
What happens if my phone number changes or if I just want to change the destination number?
Please use the form located on our Contact Us page to inform us of the change(s). We will happily make them for you.
Why is there a monthly charge for the phone number(s) even if my inmate did not make any calls that month?
All of our phone numbers have monthly charges associated with them regardless of usage.
If the number you issue me is rejected by the facility my inmate is being housed in, do I get a refund?
If for some reason you are unable to use one of our numbers, we will gladly either refund your money or issue you another number.
How do I cancel my account?
When you no longer require our service, simply click the Account Cancellation link located on our Contact Us page requesting to cancel your service.
Your account will be closed ~ ALL numbers assigned to the account will be released and ALL unused funds will promptly be refunded with no cancellation or hidden fees.