We are sorry to hear you are experiencing problems.
It would be helpful if you tell us as much as you could about the nature of your problem. That way, our technicians will have a better understanding of the situation.
They will want to know the phone number involved as well as the date and time of the incident. This will enable them to locate the Call Data Records (CDR’s).
In addition, they will also want to know if your person reported the situation as being one of the following: