Terms Of Service

El empleado de la oficina sentado en el escritorio revisando nuestros Terminos de Servicio

By activating your account…

you acknowledge having read and accepted the terms and conditions provided herein.

REFUND POLICY

Our calling plans will be refunded on the following basis…

  • LESS than 20 min usage = FULL REFUND
  • LONGER than 20 min usage = NO REFUND 

  • LONGER than 7 days since account activation = NO REFUND  
  • ACTIVATION FEE:  The $10 Account Activation Fee is Non-Refundable

TERMINATION OF SERVICE 

No one other than the Subscriber can authorize cancellation of the account.

If an appropriate form of termination is not used, Subscriber will remain responsible for all costs and fees associated with the account. 

PROMOTIONAL AND DISCOUNT FUNDS 

Promotional and Discount funds are non-refundable and non-transferable and must be used for their intended purpose only. This applies to the $15 Referral Bonus which has no actual cash value and is intended only for credit purposes. 

BLOCKED or RESTRICTED PHONE NUMBERS

LowerCostCalls guarantees that all of our phone numbers work prior to being assigned to an account.

This fact can easily be verified by dialing the number we provided; doing so will cause the designated phone number to ring.

On September 26, 2013, the FCC ruled companies like Securus Technologies are not allowed to block your calls.

Click HERE to read the ruling.

Absolutely NO REFUNDS will be issued if any county jail phone service provider either BLOCKS or RESTRICTS the phone numbers we issued to your account.

However, we will issue you replacement phone numbers at no additional cost to you.
 

REFUND PROCESSING TIME

Most refunds require two to three business days to reappear on the card used to open the account. In the event your refund cannot be returned to your card, a check will be mailed to the address on file. 

SERVICE

Subscriber is required to prepay all uses of this service.

It is the Subscriber’s responsibility to know the rules of the inmate’s facility where he/she is incarcerated.

Subscriber agrees to abide by any telecommunication rules associated with a Federal, State, or Local prison facility and understands that a violation of these rules may result in the loss or suspension of this service.

LowerCostCalls is not liable if an inmate’s location changes its telephone policy, resulting in interference with the LowerCostCalls services.

Once the Subscriber account is established, Subscriber will be issued a phone number compatible to the facility where the inmate is incarcerated.

Subscriber understands that LowerCostCalls does not have billing arrangements with any prison phone providers, and our service cannot accept collect phone calls.

Subscriber agrees he or she FULLY understands how to set up the LowerCostCalls services and that it is the Subscriber’s responsibility to understand the next steps to be taken.

The Subscriber’s first service term begins on the subscription date; which is the date Subscriber first ordered service, the date we gave you the phone number, or the date we successfully processed your payment, whichever is later.

Subscriber service will continue until canceled by Subscriber or LowerCostCalls as provided for herein.

Subscriber’s service term automatically renews for the same term unless services is/are cancelled before the end of your then current service term.

The renewal begins on the day after the last day of your service term.
 

TERMS

The term of this agreement is a month to month contract.

The monthly fee charge is based on the plan Subscriber picked when setting up the account; even if the Subscriber does not receive calls, the monthly fee will be still charged.

Subscriber can cancel at any time.

The term of the service shall continue for as long as the Subscriber continues to maintain an active account and for as many months thereafter as Subscriber chooses to continue service.

Subscribers on extended service plans will automatically be downgraded to a monthly plan upon the expiration of their subscribed term until such time the Subscriber prepays for an additional extended service plan.

The agreement is only with the Subscriber.

The account is non-transferable.

The Subscriber is responsible for paying all monthly plan charges, deposits, set up fees, overage minutes, and any other charges associated with the account.

If for some reason the Subscriber’s phone number is not available when the service is initially purchased, LowerCostCalls will not start the first month’s service until the phone number has been issued to the Subscriber’s account.

Fees and charges are published on the LowerCostCalls website and are subject to change without notice.
 

BILLING AND PAYMENT

Billing – When subscribing to the LowerCostCalls services, Subscriber must provide us with a valid email address and an accepted payment method.

Subscriber must advise LowerCostCalls immediately if the payment method expires, the account is closed, the billing address changes, the email address changes, or the payment method is cancelled and replaced due to loss or theft.

LowerCostCalls will automatically charge the Subscribers credit card on file monthly or from the day LowerCostCalls collected full payment for services and issued the phone number.

Payment – When subscribing to the LowerCostCalls services, Subscriber authorizes LowerCostCalls to collect from the Subscribers payment method.

This authorization will remain valid until 30 days after Subscriber terminates the LowerCostCalls authority to charge the Subscribers payment method.
 

NOTICES

Subscriber understands it is difficult for LowerCostCalls to distinguish between credit and debit cards.

Subscriber agrees to waive all rights under Regulation “EELECTRONIC FUND TRANSFERS of the Federal Deposit Insurance Corporation laws and regulations, to receive 10 days advance notice from LowerCostCalls regarding the amount to be debited from the Subscribers payment method.

While LowerCostCalls may provide billing messages from time to time, LowerCostCalls is not obligated to do so.

LowerCostCalls may change or cease said messages at any time without notice to the Subscriber.
 

CALLING PLAN MINUTE LIMITATIONS

If the purchased calling plan minute limitation is exceeded before the subscription renewal date, the calling plan will revert to our International calling plan. The rate for our International plan starts at five cents per minute for calls made within the United States.

Continued usage will require a deposit be made into your account. On the renewal date, your unused balance will apply toward the coming month subscription.

The account’s Renewal Date occurs on the monthly anniversary date.
 

NEGATIVE BALANCE ON ACCOUNT 

Should any Subscriber of LowerCostCalls services have a negative balance on a prepaid account for twenty-one (21) days; LowerCostCalls will have the right to assume the account is in default, to close the account, and to proceed with a remedy for collection.

Subscriber agrees to be responsible for any LowerCostCalls and/or third-party collection company fees, attorney fees and costs, or all fees associated with the Subscriber’s default account.

Reactivation of this account is only possible after the negative balance is paid in full and any reactivation or late charges that may become due are also paid in full.

If this Agreement is terminated because of Subscriber’s default, LowerCostCalls may keep any charges or sums prepaid by Subscriber upon termination.

LowerCostCalls may require reactivation charges to renew services after termination or suspension thereof.
 

LIMITATION OF LIABILITY 

LowerCostCalls will not be liable for any delay or failure to provide service at any time or any interruption or degradation of voice quality that is caused by any of the following:

Third party act or omission – any act or omission of an underlying carrier, service provider, vendor, prison, prison phone provider, or other third party;

Equipment failure – any equipment, network, or facility failure;

Equipment modification – any equipment, network, or facility upgrade or modification;

Force majeure – any force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism, and government actions;

Equipment shortage – any equipment, network, or facility shortage;

Equipment relocation – any equipment or facility relocation;

Loss of power – any service, equipment, network, or facility failure caused by the loss of power to you;

Outages – any outage of, or blocking of ports by, your ISP or broadband service provider or other impediment to usage of service caused by any third party;

Acts or omissions – any act or omission by you or any person using our service, or the device provided to you; or

Other causes – any other cause that is beyond our control, including, without limitation, a failure of or defect in any device, the failure of an incoming or outgoing communication, the inability of communications to be connected or completed, or forwarded.
 

LIMIT ON TOTAL LIABILITY 

Our total liability under this agreement will not exceed the service charges for the affected time period.

LowerCostCalls will not be responsible for third party fees or charges, including but not limited to, banking fees, overdraft fees, cellular phone or other wireline charges, technician charges, or other similar charges.
 

LEGAL AGE

You promise that you are of legal age to enter into this Agreement and that you have read and understand fully its terms and conditions.
 

COPYRIGHT & TRADEMARK

Our website content, our materials, services, logs, service marks and trademarks are protected by trademark, copyright, or other intellectual property laws, and international treaty provisions.

Infringement by you may result in civil or criminal prosecution.
 

GOVERNING LAW

The law of the state of South Dakota will govern this Agreement as well as the relationship between you and us, except to the extent such law is preempted by or inconsistent with applicable federal law.

Because this Agreement is a transaction in interstate commerce, the Federal Arbitration Act (“FAA“), and not state arbitration law, shall govern the interpretation and enforcement of the arbitration provision in Section 5.
 

ENTIRE AGREEMENT

This Agreement, including any future modifications to its terms, and the rates for services found on our website constitute the entire agreement between you, the Subscriber, and LowerCostCalls.

This Agreement governs your use of our service and the use of our services by the members of your household, guests and employees.
 

CHANGES TO THIS AGREEMENT

We may change the terms and conditions of this agreement from time to time.

By subscribing to our service, you agree that we may provide to you by use of electronic communications, any required notices, agreements, changes to agreements, and other information regarding LowerCostCalls services.

It is the Subscribers responsibility to review the terms clearly posted on the company website to be aware of any changes made.

Changes will become binding on the date they are posted on the company website.

If you continue to use our service, we will consider this your acceptance of any changes.
 

BILLING DISPUTES 

If you want to dispute any LowerCostCalls charges on your statement, you must notify us within seven (7) days after you receive your statement from your bank or credit card issuer.

If you do not dispute the charges within seven (7) days, you waive any right to contest the charges.

To dispute a charge on your statement, you must contact us in writing at:

LowerCostCalls
4708 West 39th Street
Sioux Falls, SD 57106